Contact us

We are here to help with account questions, safety concerns, billing, and privacy requests. Christian Match is operated for the Nigerian Christian singles community.

Email support

The best way to reach us is by email at the support address shown in messages from Christian Match — for example account verification, password reset, or Premium receipt emails. Reply to one of those messages or write to that address directly.

Do not share your password or full payment card details in email.

When contacting us, please include

The email address on your account (so we can verify you)
A clear description of your question or issue
Payment references (for billing questions)
Screenshots only when relevant — never send passwords or full payment card numbers

What we can help with

Account access — sign-in problems, email or phone verification, password reset
Profile and privacy — visibility settings, deactivation, or data export questions
Premium and credits — payment status, bank-transfer confirmation, billing errors
Safety — follow-up on a report or block (for emergencies, contact local authorities first)
Privacy rights — data access, correction, or deletion requests under NDPR
Feedback — suggestions, partnerships, or press enquiries

Response times

We aim to reply to most messages within 2–3 business days. Billing and safety issues are prioritised when possible. Allow extra time during holidays or high-volume periods.

Report or block on the app

For behaviour from another member, use Report or Block on their profile or in chat — our moderators review reports through the admin system. Contacting support is helpful for follow-up but is not a substitute for in-app reporting when someone violates our Terms.

Postal mail

For formal correspondence by post, contact us by email first and we will provide mailing details if needed.